Home    Register My Account
Cart   0 Items

 

    Call Us Toll Free (866) 698-8706

Contact and Services Policy

 

     LiveTec, Inc.  
         2818 S. Wentworth Ave, Chicago, IL 60616 
         Tel:  866-392-0076; 312-225-3008
         Fax: 312-225-3078

         Email: Cust.Service@livetec.net
         Location Map >>

     Hours of Operation: 
         LiveTec Office Hours 10am - 4pm
         LiveTec Warehouse Hourse 9am - 6pm
         Monday to Friday

Subject:

Your Email Address:

Content:

Secure Shopper Guarantee:

       LiveTec's is making sure that you can shop in our online store without worrying about the safety of your credit card information. Your sensitive financial information is securely stored on Paypal Web Server. Information is automatically sent with a high level of data encryption. PayPal's three industry-leading safeguards ensure your money and information stays safe when you pay with PayPal.

Cancellation Policy:

1.   Call us by phone as soon as possible when you know that you want to cancel an order.
2.    If your shipment has not been sent out and you speak with a customer service representative, you may cancel your order and stop the order process.
3.   You must send us an email to state you name, order number and reason for cancellation. Keep your sent email as a proof that you tried to cancel the order at a certain date and time.
4.   We must send you back a cancellation confirmation. Until you receive this email, your order has not yet been cancelled.
5.   We will credit your money back less then 4% credit card transaction fee.

Return Policy:

1.   
Do not ship products back to us without a return goods authorization and instructions.
2.    To report shipping damage, call us and email us, Make sure you write subject to Inspection on the delivery receipt. Do not sign your name or the delivery receipt unless you are 100% certain there is no damage.
3.    Inspect your package thoroughly right away. Do not assume the items are undamaged because of the box is undamaged. You should mark any damage on the delivery receipt.
4.    If you are shipped a different product than you ordered. Please call us and email us right away to avoid restoring fee.
5.    General return will charge 25% restocking fee plus reimbursement for any free shipping offered on the original order.
Top Products of the Week
  LT-H198KZ2 Rangehood
 LT-2001 Rangehood
 LT-HGS9001 Rangehood
 LT-668 Rangehood
 LT-SMAC-E
News / Information / Links
  KC Electronics
  LiveTec Company Info